Have you noticed how nice the employees of Chick-fil-A are? Analysts have said that customer service is a key to Chick-fil-A’s success. The fast food chain invests more than other companies in training their employees. Part of their training includes simply being nice. A recent study showed that Chick-fil-A employees were more likely to say “please” and “thank you” than workers at other fast food restaurants.
It sounds too simplistic. Could it be that the lessons we learned in kindergarten are far more important than we ever realized? It seems that even small pleasantries can make a huge difference.
Kindness also makes a difference when we are trying to influence people for Jesus. Maybe we should be more intentional about being pleasant in our conversations with others. In a world that is filled with harsh and coarse interactions, a little kindness sure does stand out!
“Be wise in the way you act toward outsiders; make the most of every opportunity. Let your conversation be always full of grace, seasoned with salt, so that you may know how to answer everyone.”—Colossians 4:5-6.